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MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust
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MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust
  • Products
    • xtreme
    • mkii recovery tracks
    • mini & jaxbase
    • storage & mounting
    • indeflate
    • trailer skid
    • recovery system
    • accessories & merchandise
    • Gift Vouchers
  • Story
  • Find a Dealer
  • International Orders

FAQ

FREQUENTLY ASKED QUESTIONS (FAQs)

G'day and thanks for checking out MAXTRAX FAQs. Below are the most common questions asked of MAXTRAX. If you have questions that aren't answered here, contact us and let us know. 

Q: How do you make MAXTRAX?

A: MAXTRAX are injection moulded in Australia from high quality engineering-grade reinforced polymer (Nylon), renowned for its strength, toughness and resistance to harsh environments.

Q: I have a pair of the original MAXTRAX. Will they stack neatly with the new MKII MAXTRAX?

A: Sorry, no. The new MKII MAXTRAX are an improved design on the original. We used a lot of customer feedback in developing the new design for the MKII and added improvements and features such as more teeth (now 88) for even better grip, 3 longitudinal beams (instead of 2) for added strength and changed the circular holes in the 'corners' into keyholes to fit the new mounting pins and linking straps.

Q: I have the original MAXTRAX. Will the new Mounting Pins and Linking Straps work with them?

A: Sorry, no. The new MKII's have keyholes holes in the 'corners' (rather than circular holes) to fit the new mounting pins and linking straps.

Q: Does MAXTRAX work in mud?

A: MAXTRAX works in all kinds of terrain including sand, snow, mud, slush, and even pea gravel.

Q: How well does MAXTRAX work in snow?

A: We've tested MAXTRAX in the Australian Alps, and they worked a treat providing great traction to get moving again. We've also had heaps of positive feedback from customers in cold climates who have used MAXTRAX to recover their vehicles from deep snow and ice. A 2013 Antarctic expedition undertaken by Expeditions 7 carried and used MAXTRAX on their 4WD traverse of the frozen continent.

Q: Is it dangerous to use MAXTRAX?

A: Our main focus during the development of MAXTRAX was to produce a vehicle recovery device that makes extracting a bogged vehicle a very safe procedure. There are no highly stressed components or massive forces involved in a MAXTRAX vehicle recovery; it all happens at a gentle pace.

Q: What size vehicle can they cope with?

A: MAXTRAX are designed for standard 4x4's of around 3500kg, however we know of a few customers who have used them successfully in sand on expedition trucks (Unimogs, Hinos and Fusos) weighing in excess of 6000kg and even the occasional semi-trailer and garbage truck.

Q: They're really only a thin piece of plastic! Won't they just snap when I drive on them in my heavy 4WD?

A: Since 2004 we've extensively and successfully tested MAXTRAX in the real world with very heavily laden LandCruisers, Patrols, and even a 5 tonne Coaster bus. We've also tested them in the Materials Sciences laboratory at the University of Queensland by forcing a 4WD tyre onto a MAXTRAX spanning an 80-cm void until it bent completely around the tyre. Once the pressure in the hydraulic ram was released, the MAXTRAX returned to their normal shape almost immediately. The type of heavy-duty impact-resistant polymer used in MAXTRAX is the same type of material used in modern roof rack systems, automatic weapons, military knives and vehicle components so it's super tough!

Q: Will the sun damage my MAXTRAX if I have them permanently mounted externally on my vehicle?

A: The material we make MAXTRAX from includes a UV-stabilisers that protect them from damage by the sun's UV rays, however if they are permanently stored in the sun the colour will eventually start to fade after a few years or so and, like anything left exposed to the sun for long periods, they will eventually start to degrade and lose their ductility, so storing them out of the sun when not in use will prolong their longevity.

Q: How heavy are MAXTRAX?

A: Each individual MAXTRAX MKII weighs just 3.4 kilograms (7.5 pounds), each MAXTRAX mini weights 2kg (4.4 pounds).

Q: How big are they?

A: Each MAXTRAX MKII unit is 115 cm (3.77') long, 33 cm (13") wide and 7cm (3") high, MAXTRAX mini units are 65 cm (2.13') long, 33 cm (13") wide and 7cm (3") high

Q: Are they are stackable?

A: Yes, MAXTRAX fit snugly together. Two stacked MAXTRAX are just 8.5 cm (3.3") high; four are only 11.5 cm (4.6") high. MAXTRAX minis can be stacked together, under or on top of a regular size MAXTRAX.

Q: How do I carry MAXTRAX in my vehicle?

A: MAXTRAX can be stored inside your vehicle in our heavy-duty Cordura nylon carry bag (fits two sets of MAXTRAX), outside mounted on your rear spare wheel using our MAXTRAX Rear Wheel Harness or fixed to your roof rack or bars using our MAXTRAX Mounting Pin Set.

Q: How do we pack up MAXTRAX once we're out of the bog?

A: With MAXTRAX its simply a matter of pulling them out of the sand or mud, giving a shake or a bang on the ground to loosen the debris and chucking them into the carry bag or onto an external mounting bracket or roof rack.

Q: How long do MAXTRAX last?

A: We gave a set to the crew on the Manta Ray Barge at the southern end of Queensland's Fraser Island in March 2006 and they reckon they've recovered well over 200 vehicles with them since then. Although they're looking a lot worse for wear, they still work! Used properly, as per the instructions, MAXTRAX should last the average driver many recoveries. Remember, DO NOT SPIN YOU WHEELS or you will burn the teeth off the top of the MAXTRAX and void the warranty.

Q: Will MAXTRAX work with my vehicle's tyre pattern?

A: MAXTRAX are designed to work with off-road type tyres (All Terrain or Mud Terrain) as the more open style tread allows easy engagement of the tread blocks with the traction 'teeth' on top of the MAXTRAX. We strongly advise against using MAXTRAX with highway type tyres as the sipes (the grooves in the tread) are typically inadequate (too narrow and shallow) to properly engage with the teeth on the top of the MAXTRAX and are likely to allow wheel spin and cause damage to the traction teeth, which is not covered under warranty. We recommend at least 'All Terrain' tyres as the greater the tread depth and the more aggressive the tread, the more effective MAXTRAX are.

Q: Do most people only buy one set of MAXTRAX? I'd imagine there are some situations where you'd want one for each wheel, but would those be extreme conditions?

A: One pair (2 units) of MAXTRAX will usually do the job but two pairs (4 units) make vehicle extraction even easier. We recommend two pair if you're crossing a desert or heading into remote areas, or towing a trailer or a boat. That way you get instant traction on all four wheels, then once you get moving, the rear wheels of the vehicle gain an extra spurt of momentum from the front pair of half-buried MAXTRAX. If you're towing, the trailer wheels then gain traction on the rear pair of MAXTRAX.

Q: I tow an offroad camper trailer, do I need one or two pairs of MAXTRAX?

A: As explained above, two pairs (4 units) of MAXTRAX makes recovering a vehicle and trailer much, much easier.

Q: Can MAXTRAX be used with other vehicle recovery equipment?

A: MAXTRAX will get you going again most of the time. Using MAXTRAX with other recovery equipment reduces the stress on your 4WD, your vehicle recovery gear, the bush and yourself. Lets face it; time around a campfire is better spent than time recovering a bogged 4WD.

Q: Do I need any outside help to use MAXTRAX?

A: MAXTRAX have been designed to make recovering a bogged 4WD or ATV a one-person operation, so even if you're the only soul for miles you should be able get yourself out, single-handed. You won't need another vehicle (as with snatching) or an anchor point (as in winching)!

Q: Are any of the pro's using MAXTRAX?

A: We've sold MAXTRAX to the Australian, French and US military, government agencies, mining companies, fire and rescue services, 4WD tour operators, off-road rally teams (check out the Dakar Rally and the Baja 1000!) and the United Nations. MAXTRAX are an I4WDTA (International 4WD Trainers Association) "Recommended product".

Q: Can MAXTRAX be used as a jack base?

A: MAXTRAX are not designed to be used as a jack base.

Q: Can I use MAXTRAX as a ramp to load my quad bike onto a trailer?

A: MAXTRAX are not meant to be used as bridge or a ramp but should easily handle the weight of a quad bike when used with care.

Q: Can I use MAXTRAX for anything else?

A: MAXTRAX are very handy as a portable boat ramp; launching off the beach or a muddy creek bank just became a whole lot easier!

Q: Where can I check out or buy a set of MAXTRAX?

A: MAXTRAX are available through this website and selected retailers, and we are continually fielding enquiries from more resellers and retailers from around Australia and the world.

If you are interested in becoming a stockist, click here.

 
 

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 449 Bilsen Road, GEEBUNG, QLD, 4034, AU. Our ABN is 25912211564. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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