SHIPPING, RETURNS & REFUNDS
We ship Australia-wide, and Internationally.
All prices are shown and all transactions are processed in Australian Dollars.
SHIPPING - AUSTRALIAN ORDERS:
Postage is calculated automatically during the checkout phase once your address details have been entered. Shipping cost is calculated according to weight and destination. Regardless of where you are, or where we are shipping to, once you place an order through this website you will receive a confirmation email from us.
We ship Australia-wide using various companies depending on your choice during the purchase process, your delivery address, and the quantity and physical size of your order, which means it is usually in your hands as soon as possible after we ship it.
If an order is received before midday AEST, and the product is in stock, we will ship the same day as you order.
Deliveries to major cities or towns can take 1-7 business days. Deliveries to rural and remote parts of Victoria, NSW and Queensland can take up to a week. Deliveries to rural and remote South Australia, Western Australia, Tasmania and the Northern Territory, can take 7 to 14 days.
SHIPPING - INTERNATIONAL ORDERS
We ship via DHL, TNT or FEDEX. International shipping can take between 7-10 business days. There may be delays beyond our control once the item enters your country, such as from the local Customs authorities. Please consider this when ordering as it could take as long as 2-3 weeks for your order to arrive in your hands from the date of ordering.
If you have any questions about your shipping, please do not hesitate to contact us at email@example.com
RETURNS & REFUNDS
Please contact us before returning any item. Returns and exchanges must be made within 30 days of delivery and must be pre-authorised by phoning (07) 3267 5043 or emailing firstname.lastname@example.org for confirmation. Returns sent without authorisation will be refused. All returns are subject to a 15% restocking fee.
Items must be returned with a copy of the original Tax Invoice, in original condition, and must be saleable as new. Restocking fee is assessed by the Returns Manager upon inspection and may be waived when store credit is taken (instead of a refund). Used, installed, blemished, damaged or incomplete items will not be accepted for return. Special order items may not be returned under any circumstances.
If you are making a 'Warranty Claim', please read the 'Terms and Conditions' of our Warranty. Please phone us on (07) 3267 5043 or email email@example.com to obtain a Return Authorisation. A copy of the Tax Invoice for the product/s must be included. Returns sent without authorisation will be refused.
If you have any questions or concerns, please don't hesitate to contact us here.