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LIFETIME WARRANTY ON RECOVERY BOARDS.
MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust
  • Products
    xtreme
    xtreme
    xtreme
    mkii recovery tracks
    xtreme
    mini & jaxbase
    storage & mounting
    indeflate
    trailer skid
    recovery system
    accessories & merchandise
    Gift Vouchers
  • Story
  • Find a Dealer
  • International Orders
MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust
  • Products
    • xtreme
    • mkii recovery tracks
    • mini & jaxbase
    • storage & mounting
    • indeflate
    • trailer skid
    • recovery system
    • accessories & merchandise
    • Gift Vouchers
  • Story
  • Find a Dealer
  • International Orders

WARRANTY & REGISTRATION

 

WARRANTY & REGISTRATION

1. LIFETIME MANUFACTURERS WARRANTY

MAXTRAX Products come with a Lifetime Warranty against manufacturing defects. Subject to the Limitations on Refunds/Replacements at Clause 3 below, if the Product/s, when used in accordance with the "Instructions for Use" provided with the Product/s, fails due to defective manufacture, we will replace it at no cost to you.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product/s repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is given in addition to other rights and remedies of the consumer under the Australian Consumer Law.These terms and conditions do not exclude, restrict or modify the application of any provision, the exercise of any right, or the imposition of any liability under any statute (including Australian Consumer Law).
If the Product/s is found, upon inspection by us, to be defective and covered by our warranty, we will arrange for a replacement or refund (as applicable), normally within 7 working days of receipt of the Product/s (this may take longer in some cases). Subject to your non-excludable rights under the Australian Consumer Law and this warranty, MAXTRAX expressly excludes any liability for consequential loss, incidental or indirect damages (including but not limited to damages for loss of profits and business interruption) due to a defect of the Product/s. In particular any loss or damage caused to any equipment or accessories used with the Product/s or any loss resulting from a delay in repair or replacement are excluded to the extent permitted by law.

2. PROCEDURE FOR WARRANTY CLAIMS

Please email the details of your warranty claim here. Warranty claims should include the following details

  1. Proof of purchase
  2. Details of how the damage occurred (e.g type of terrain, style of recovery)
  3. Details of the vehicle being recovered (make, model)

If your warranty claim is approved, re-pack the entire Product/s ready for shipping and arrange for the Product/s to be returned to us at MAXTRAX, 449 Bilsen Rd, Geebung, Queensland, 4034. We will refund your freight costs only for the return of any Product/s which is covered by our warranty and the freight costs included in your original invoice (Freight Costs) if the: Product is returned in accordance with the Procedure for Warranty Claims in this Clause; or Return is due to an error on our part, less the Freight Costs of sending the replacement Product/s. We will not refund Freight Costs where you have returned Product/s which are not covered by our warranty, or you have not complied with the Procedure for Warranty Claims in this Clause. If we send you a replacement Product/s, and you have already been refunded for the Freight Costs included on your original invoice, we will charge you separately for the Freight Costs of sending the replacement Product/s.

3. LIMITATIONS ON FUNDS / REPLACEMENTS

We cannot accept the return of any Product that has been used, unless it is defective and returned in accordance with the procedure outlined above.
If a Product is returned in the following condition/s, this warranty will not apply.

  1. Does not match the Product you purchased
  2. Is found, upon inspection by us or on our behalf, to be not defective as claimed, or failure was due to non-compliance with the Product's "Instructions for Use" (including but not limited to, for example, burning, melting or breaking of the Product/s caused by spinning tyre/s; or damage caused by using the Product/s on hard or rocky surfaces)
  3. Damage to the Product/s is found, upon inspection by us or on our behalf, to be caused by wear and tear, abuse, misuse, accidental impact/s with a harder object (such as metal automotive component)
  4. The Product/s though damaged, is/are still intact, serviceable and capable of performing its/their intended function, and is/are not defective
  5. Is missing components
  6. Has been modified or altered in any way
  7. Has been used (unless returned as defective)
  8. You received what you asked for but simply changed your mind, found it cheaper elsewhere, decided you did not like the purchase or had no use for it
  9. Proof of purchase has not been provided
  10. You knew of or were made aware of the defects before you bought the Product/s
  11. You are not the original owner of the Product/s

We will charge you an administration fee and return the item to you at your expense.
We will also offer to replace the Product/s at your cost.

Please complete the following Form to register your MAXTRAX product/s

 

Name

House/Unit Number

Street

City/Suburb

State

Postcode

Country

Email

Phone

MAXTRAX product(s) purchased

Date of Purchase

Place of Purchase

 
 

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Instructions for Use

Instructions for Use

  • Instructions for MAXTRAX use
  • Mounting Pins Instructions
  • Rear Wheel Harness Instructions
  • Warranty and Registration

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Copyright © 2021 MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust ABN: 25912211564
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘MAXTRAX Pty Ltd ATF The Gunshot Creek Unit Trust’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 449 Bilsen Road, GEEBUNG, QLD, 4034, AU. Our ABN is 25912211564. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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